Business Process Crowdsourcing

Value versus Cost: Why Microtask Projects Can Struggle to Deliver

Weighing cost versus value is an assessment that is an essential part of virtually every business decision. However, as more businesses utilize crowdsourcing as a new approach to delivering work, the drive to focus on achieving the lowest cost can interfere with the ability of extracting the most value. Continue reading »

“Global. Multilingual. Virtual.”: Lionbridge Business Process Crowdsourcing Evolves

Evolution is a characteristic of every successful business. While big changes capture the headlines, small changes can be equally as impactful. We are confident that will be the case with today’s news. Lionbridge Business Process Crowdsourcing (BPC) today announced its focus on – and commitment to – leading the next generation of outsourcing by providing future-ready enterprises with a delivery model that leverages the intellectual capital of the extended global community. In direct response to our customers’ needs and as part of our evolved focus, we are excited to announce the update and relaunch of our new BPC website: www.thesmartcrowd.com. Continue reading »

4 Elements for Building a Successful Custom Crowd

Over the past few months, we’ve discussed the benefits that enterprise-level businesses experience with managed crowdsourcing versus “one-size-fits-all” platform solutions. Tasks such as translation, testing, and data/content research have repeatedly been completed at a higher and more consistent quality level than platform providers can offer. Continue reading »

3 Tips for Crowd Testing a Mobile Development Project

Facebook just rocked the tech and investment communities with news it will purchase WhatsApp for $19 billion! King Digital, maker of the wildly popular Candy Crush franchise, has filed paperwork for an IPO, wherein it projects to raise $500 million.  Clearly, there is big money in mobile right now, and it goes far beyond fun and games. From start-ups to major enterprises, brands everywhere are tapping this channel to build brand loyalty, better serve customers and capture newfound revenue and profit streams.

The global product lifecycle of an app is similar to most other products: every potentially great app starts with a great idea, then it’s up to savvy developers and creative programmers to bring the vision to life. After the coding has been completed, a flawless launch is needed to ensure the product hits the mark right out of the gate. One misstep could cost millions of dollars in lost revenue. So, how does a product manager make sure the mobile device, app, user portal, platform or customized tool will work halfway around the world? Continue reading »

The Role of Interpreter Services in Healthcare

It’s hard to go more than a day without hearing news related to the Affordable Care Act (ACA) – commonly referred to as “ObamaCare.” While the national spotlight remains squarely focused on enrollment, coverage policies and technical setbacks on HealthCare.gov, many outside of healthcare circles are less familiar with the influence of new federal mandates on interpretation services. Although the foundation for legal access to various languages was first created in the 1960s, properly providing interpretation services to Limited English Proficient (LEP) patients has been a challenge. Now, the power of the crowd is being leveraged by forward-looking facilities to provide unprecedented, equal and immediate access to even the least commonly spoken of languages. Continue reading »

Five Crowdsourcing Predictions for 2014

Whether it is considered an industry, business practice or labor model, crowdsourcing is at a significant crossroads as it continues to evolve. With a steady stream of buzz surrounding what many consider an innovative and effective approach to “work,” more businesses than ever tested the crowdsourcing waters in 2013. Results across the industry were quite mixed: some crowd providers landed valuable new business, while others fell flat on their faces. Some went away altogether. Quality control was the major issue for less service-oriented crowdsourcing providers. Skeptics emerged to voice their disillusionment with crowdsourcing, while supporters doubled down on the benefits. So, what does it all mean for the crowdsourcing industry in 2014? Here are our five crowdsourcing predictions. Continue reading »

Man + Machine = Human Technology

The recent 60 Minutes segment on Amazon.com CEO Jeff Bezos drew some serious attention over the revelation that the company is working on an uber delivery service using drones to drop items at consumers’ doorsteps in 30 minutes or less. While delivery-by-drone is far from imminent, it certainly got people buzzing about the role of machine vs. man in our every day lives.

Two weeks later, The Boston Sunday Globe carried not one, but two stories focusing on the potential for apps, robots and computers to handle jobs and tasks traditionally performed by humans. The common denominator is, of course, automation and the vast – and at times, scary – potential it offers to businesses and consumers who embrace new technologies to get things done faster, more efficiently and more cost effectively. Continue reading »

“Blue Oceans” for 2014: Crowd Powered Business Expansion

The end of the calendar year always presents a good time for reflection, as well as an opportunity to look forward to expectations for the New Year. As we’ve continued to watch the crowdsourcing industry mature this year – some segments doing so faster than others – we’ve been thinking about what the promise of the crowd holds for businesses in 2014.

We’ve come to the realization that further crowdsourcing adoption by businesses will be driven by the crowd’s innate ability to shatter language, geographic and other traditionally restrictive business barriers that mature, stagnant businesses operate within. In effect, the true promise of crowdsourcing is that it can create entirely new “blue oceans” for just about any market. Continue reading »

Crowdsourcing Market Matures

Last month, many of the providers within the growing crowdsourcing market came together at CrowdConf to discuss the current trends in the industry and predict its next evolutions. The universal sentiment was that the industry is maturing, and like any maturing market this development was accented by some consolidation among crowd platform providers. Much of the discussion revolved around how businesses would need to evolve their thinking to make the best use of the crowd, and it’s this point that led our Business Process Crowdsourcing (BPC) team to realize how drastically different our approach is to the rest of the crowd platform providers on the market. Continue reading »

New eBook Offers Primer on Business Process Crowdsourcing

Are you looking for a tidy primer on Business Process Crowdsourcing and how this latest workforce model is impacting businesses around the globe? Then boy do we have news for you!

Last week, we launched a new e-book entitled, “The Complete Guide to Business Process Crowdsourcing: Changing the Way Work Gets Done,” which highlights the advantages of Lionbridge’s unique Business Process Crowdsourcing (BPC) solution that sits between crowdsourcing and Business Process Outsourcing (BPO). It highlights BPC’s advantage over traditional BPO models to tackle complex business demands with increased speed, efficiency, scalability and flexibility. Continue reading »

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