Dori Albert

Dori Albert Crowdsourcing Practice Manager

Contact Dori Albert

Enterprise Crowdsourcing Practice Manager

“Global. Multilingual. Virtual.”: Lionbridge Business Process Crowdsourcing Evolves

Evolution is a characteristic of every successful business. While big changes capture the headlines, small changes can be equally as impactful. We are confident that will be the case with today’s news. Lionbridge Business Process Crowdsourcing (BPC) today announced its focus on – and commitment to – leading the next generation of outsourcing by providing future-ready enterprises with a delivery model that leverages the intellectual capital of the extended global community. In direct response to our customers’ needs and as part of our evolved focus, we are excited to announce the update and relaunch of our new BPC website: www.thesmartcrowd.com. Continue reading »

4 Elements for Building a Successful Custom Crowd

Over the past few months, we’ve discussed the benefits that enterprise-level businesses experience with managed crowdsourcing versus “one-size-fits-all” platform solutions. Tasks such as translation, testing, and data/content research have repeatedly been completed at a higher and more consistent quality level than platform providers can offer. Continue reading »

The Role of Interpreter Services in Healthcare

It’s hard to go more than a day without hearing news related to the Affordable Care Act (ACA) – commonly referred to as “ObamaCare.” While the national spotlight remains squarely focused on enrollment, coverage policies and technical setbacks on HealthCare.gov, many outside of healthcare circles are less familiar with the influence of new federal mandates on interpretation services. Although the foundation for legal access to various languages was first created in the 1960s, properly providing interpretation services to Limited English Proficient (LEP) patients has been a challenge. Now, the power of the crowd is being leveraged by forward-looking facilities to provide unprecedented, equal and immediate access to even the least commonly spoken of languages. Continue reading »

Man + Machine = Human Technology

The recent 60 Minutes segment on Amazon.com CEO Jeff Bezos drew some serious attention over the revelation that the company is working on an uber delivery service using drones to drop items at consumers’ doorsteps in 30 minutes or less. While delivery-by-drone is far from imminent, it certainly got people buzzing about the role of machine vs. man in our every day lives.

Two weeks later, The Boston Sunday Globe carried not one, but two stories focusing on the potential for apps, robots and computers to handle jobs and tasks traditionally performed by humans. The common denominator is, of course, automation and the vast – and at times, scary – potential it offers to businesses and consumers who embrace new technologies to get things done faster, more efficiently and more cost effectively. Continue reading »

“Blue Oceans” for 2014: Crowd Powered Business Expansion

The end of the calendar year always presents a good time for reflection, as well as an opportunity to look forward to expectations for the New Year. As we’ve continued to watch the crowdsourcing industry mature this year – some segments doing so faster than others – we’ve been thinking about what the promise of the crowd holds for businesses in 2014.

We’ve come to the realization that further crowdsourcing adoption by businesses will be driven by the crowd’s innate ability to shatter language, geographic and other traditionally restrictive business barriers that mature, stagnant businesses operate within. In effect, the true promise of crowdsourcing is that it can create entirely new “blue oceans” for just about any market. Continue reading »

Crowdsourcing Market Matures

Last month, many of the providers within the growing crowdsourcing market came together at CrowdConf to discuss the current trends in the industry and predict its next evolutions. The universal sentiment was that the industry is maturing, and like any maturing market this development was accented by some consolidation among crowd platform providers. Much of the discussion revolved around how businesses would need to evolve their thinking to make the best use of the crowd, and it’s this point that led our Business Process Crowdsourcing (BPC) team to realize how drastically different our approach is to the rest of the crowd platform providers on the market. Continue reading »

New eBook Offers Primer on Business Process Crowdsourcing

Are you looking for a tidy primer on Business Process Crowdsourcing and how this latest workforce model is impacting businesses around the globe? Then boy do we have news for you!

Last week, we launched a new e-book entitled, “The Complete Guide to Business Process Crowdsourcing: Changing the Way Work Gets Done,” which highlights the advantages of Lionbridge’s unique Business Process Crowdsourcing (BPC) solution that sits between crowdsourcing and Business Process Outsourcing (BPO). It highlights BPC’s advantage over traditional BPO models to tackle complex business demands with increased speed, efficiency, scalability and flexibility. Continue reading »

Next Disruptive Wave: Talent as a Service

First there was Software as a Service or SaaS (thanks Marc Benioff). It was arguably the most disruptive of all disruptions in the technology sector, and it turned traditional enterprise software licensing on its head by introducing the concept of “renting” versus buying software to run your business.

Soon after SaaS, there was Platform as a Service or PaaS (thanks Marc Benioff’s marketing folks). This took SaaS to an entirely new level by giving businesses the ability to build their own custom software applications.

Next came Infrastructure as a Service or IaaS (pioneered by Amazon, Rackspace and others) which made it faster, easier and less expensive for companies to outsource the technological underpinnings of their business – storage, hardware, servers and networking.

The latest incarnation of XaaS (anything as a service) involves not the replacement of a technology or product, but rather skilled professionals who have developed expertise in everything from Big Data classification and verification, to language translation, to testing, to search relevance testing. We call it Business Process Crowdsourcing (BPC) at Lionbridge. But in keeping with the “XaaS” nomenclature, another way of looking at how we are delivering a solution to our clients’ business problems is to characterize it as Talent as a Service or TaaS. Continue reading »

Lessons Learned From More Than 10 Years of Crowdsourcing

Spoiler Alert…designing and successfully implementing crowdsourced business processes is not easy! Reorganizing the way your business approaches long-standing tenants of workplace structure and management is a complex undertaking. That’s not to say it’s impossible, but it takes a disciplined approach and expertise in numerous areas to make crowdsourcing a reliable part of your workflow.

The allure of a seamlessly integrated virtual workforce that redefines traditional staffing approaches to deliver massive efficiencies over traditional solutions is certainly something that will pique any executive’s interest. Many businesses have tried crowdsourcing tasks on their own, and many have been disappointed and frustrated by the challenges that stand between theory and practice. At Lionbridge, we’ve spent more than 10 years navigating these complexities, and wanted to share some insights that any business should know when considering crowdsourcing solutions. Continue reading »

A Perfect Storm: Offshore Outsourcing under Pressure on Three Fronts

There’s a pretty significant “Perfect Storm” brewing offshore. We’re not talking about the weather (although it is monsoon season), but about the current state of the offshore outsourcing industry, which finds itself under increasing pressure on several fronts. Individually and collectively, these developments are changing how large companies work with their sourcing providers. We believe these factors will compound each other to have a measurable impact on the industry as a whole, and expand on the already steady rise of business process crowdsourcing. Continue reading »

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