Business Process Crowdsourcing » Page 3

Deconstructing the Crowdsourcing of Big Data Projects

The opportunity to more efficiently and effectively complete certain tasks related to Big Data by utilizing Business Process Crowdsourcing recently captured the imagination of the editorial team at Data-Informed.com, an online magazine focused on enterprise-level Big Data and analytics strategy.

Titled “Crowdsourcing a Potential Labor Source to Support Data Projects,” the article turned to David Bratvold, the founder of Daily Crowdsource and organizer of the annual crowdsourcing conference Crowdopolis, and Dori Albert, the Business Process Crowdsourcing practice manager here at Lionbridge – also a regular contributor to TheSmartCrowd.com blog. Continue reading »

The Promise of Big Data Still Requires a Human Touch

Following my last post on Drowning in Data, I wanted to explore a little more on the human intervention still needed to make some aspects of data consumable for today’s emerging legion of data scientists. While a lion’s share of this information is being collected through highly automated systems and seamlessly integrated into massive searchable databases, the simple fact is that computer automation has yet to replace human judgment and assessment in every instance. As we talked about previously, for most CIOs, access to data is not an issue – bots are constantly gathering data. The true challenge is turning this data into usable knowledge that will inform their business decisions, and that requires a level of skilled human involvement for which our business process crowdsourcing services are ideally suited. Continue reading »

Lessons Learned From More Than 10 Years of Crowdsourcing

Spoiler Alert…designing and successfully implementing crowdsourced business processes is not easy! Reorganizing the way your business approaches long-standing tenants of workplace structure and management is a complex undertaking. That’s not to say it’s impossible, but it takes a disciplined approach and expertise in numerous areas to make crowdsourcing a reliable part of your workflow.

The allure of a seamlessly integrated virtual workforce that redefines traditional staffing approaches to deliver massive efficiencies over traditional solutions is certainly something that will pique any executive’s interest. Many businesses have tried crowdsourcing tasks on their own, and many have been disappointed and frustrated by the challenges that stand between theory and practice. At Lionbridge, we’ve spent more than 10 years navigating these complexities, and wanted to share some insights that any business should know when considering crowdsourcing solutions. Continue reading »

A Perfect Storm: Offshore Outsourcing under Pressure on Three Fronts

There’s a pretty significant “Perfect Storm” brewing offshore. We’re not talking about the weather (although it is monsoon season), but about the current state of the offshore outsourcing industry, which finds itself under increasing pressure on several fronts. Individually and collectively, these developments are changing how large companies work with their sourcing providers. We believe these factors will compound each other to have a measurable impact on the industry as a whole, and expand on the already steady rise of business process crowdsourcing. Continue reading »

Managed Crowds Help Deliver on Promise of Business Crowdsourcing

Crowdsourcing as a business practice is still in its infancy, and its effective application as a reliable solution for complex business processes is still evolving. While some industry observers are questioning it, at Lionbridge, we’re less interested in the potential failures of the model and more interested in continuing to deliver on its promise.

Still in its formative years, the crowdsourcing market as a whole resembles the Wild West. With numerous start-ups and tech giants alike offering unmanaged and unqualified crowds as a potential solution for business, the market (when viewed with this all-encompassing lens) has only realized moderate success as a realistic alternative to traditional staffing or outsourcing practices. Many micro-task services are looking to deploy technology to create the efficiencies promised by crowdsourcing, but in fact, are realizing this goal is far more complicated.

Continue reading »

Drowning In Data? Support Your Data Mining Initiatives with Enterprise Crowdsourcing

If any of you have seen Intel’s infographic on “What happens in an Internet minute,” you’ll understand the volume and scale of data available in today’s networked culture. This explosion of data has also coined a new phrase “drowning in data.”

Today, getting our hands on data is not necessarily the problem; where most CIOs and organizations struggle is in mining big data to get the proliferation of structured and unstructured content normalized and assimilated back into their workflows to actually create value. Continue reading »

Invoicing Deconstructed: Crowd-Powered Processing Reduces Costs by 85%

Here at Lionbridge, we’re constantly evangelizing the benefits of enterprise crowdsourcing and how it can help businesses by offering more cost-efficient and flexible staffing options. Not only have we been delivering the cost-saving benefits of our Enterprise Crowdsourcing model to our global client base, we also leverage the streamlining concepts internally.

Recently, we started crowdsourcing an internal process for inputting client invoices for our Federal Division Interpretations work. We have reduced processing time by 92%, where data once took 48 hours to round-trip we can now handle the simplified process in four hours. Based on the resulting decline in the highly-skilled staff time of interpreters and financial staff the Interpretations division is realizing cost reductions of 85%!  In reviewing the workflow for the back-office processing for our Interpretations division, we were able innovate the workflow leveraging the crowd to reduce and create a more time and cost efficient process. By leveraging our proprietary cloud-based platform, we were able to automate and transform a lengthy manual client invoicing process, resulting in the aforementioned faster data processing results and significant cost savings.

The original, five-step process required significant time commitment from our highly-skilled interpreters and finance personnel. Now, the interpretations division has streamlined the process down to three steps using our own platform and our crowd of global data processing professionals who perform verification, classification, indexing and data capture on each invoice form. 

So, not only are we seeing how our model and crowdsourcing solutions can help our customers, we’re experiencing firsthand how they can transform a process. It hasn’t been an arduous transition either – the interpretations division did this in only 38 business days!

To learn more about crowdsourcing and its benefit for enterprises download our free white paper, “The Crowd in the Cloud: Exploring the Future of Outsourcing.”

A New Model for Job Sourcing

What’s really happening with the labor situation? If you’re confused, you are not alone.

Earlier this month, the U.S. unemployment rate dropped to 7.5 percent with 165,000 jobs added.  Then, today’s news from the Labor Department painted a somewhat murkier picture.

Approximately 354,000 people filed for their first week of unemployment benefits last week, according to seasonally adjusted figures.  This represents an increase of 10,000 initial claims than in the prior week, and a bit higher than economists had expected. However, it is well below the 382,000 who filed claims in the year-earlier period.

Next week, the May hiring and unemployment figures will be released with many speculating continued improvement. So this is all good, right?

Well, yes and no.

Continue reading »

Crowdsourcing Drives Brand Value for World Leaders

Readers of this blog channel are certainly familiar with the work being done by Lionbridge, as well as by our customers and partners to evangelize the continued adoption of enterprise-level crowdsourcing as a best practice across industries. As an acknowledged “pioneer” in this area with a decade of experience in crowdsourcing, it is exciting and particularly gratifying to see the increased examples of third-party validation of the trend.

Last year, it was a Wall Street Journal feature, which described how big companies like AOL and LinkedIn are turning to the crowd for strategic problem-solving.  In that article, Panagiotis G. Ipeirotis, an associate professor at New York University’s Stern School of Business, who studies crowdsourcing, noted that many companies are finding crowdsourcing to be generally cheaper and faster than hiring full-time employees, temporary workers or traditional outsourcing firms. Continue reading »

What Makes a Good Crowdsourced Project for Your Enterprise?

I just returned from the SIG (Sourcing Interest Group) Summit in beautiful Amelia Island Florida where Martha Crow, SVP, and I presented.   We spoke with many great companies while we were there enjoying the conference and one recurring question that seemed to come up over and over again is “What makes a good crowd project for the Enterprise?”.

That is a great question because crowdsourcing has evolved significantly to accommodate the growing demand from enterprises for more cost-efficient, flexible staffing options. While the industry started with companies crowdsourcing minor tasks, the shift over the last few years has been to tackle bigger and more complex projects that require a wide array of skills, often necessitating a workforce with a global footprint. Continue reading »