The end of LTB reporting? Well, at least for you!
TMS adopts automated LTB reporting in onDemand
It is our pleasure to announce to all our onDemand vendors that starting by mid of July you will not need to create and upload your LTB reports manually anymore when working with TMS. Our system will soon be capable of doing this automatically for you.
Once our new automated LTB feature is deployed on TMS, you will just need to check in your translated XLZ files and TMS will handle the report for you. This means for you, say your goodbye to:
This will all soon be the past. The future holds a refined process that will save us at Lionbridge as well as you as our valued vendor time through automation. The new process will roughly look like this:
We hope that you are as excited about this new, timesaving feature as we are. If you have any questions, do not hesitate and simply contact us via firstname.lastname@example.org.
The new channel to reach out to us….
Questions, comments, feedback…? ZenDesk!
Please note that there is a new way to reach out to us in case of any questions, comments, feedback, etc… Instead of the old-fashioned direct alias mail to <onDemand24email@example.com>, we are now working with ZenDesk as ticketing system. Please use this channel in the future and understand that we will not be able to respond to any direct mail to our alias anymore.
To handle your questions in the fastest-possible way, please specify the reason why you are reaching out to us in your email’s subject line.
To submit a ticket, simply write an email to firstname.lastname@example.org
Why going with ZenDesk? Because your questions will be handled with…
-Faster response times
And what happens after I submit a ZenDesk ticket? The following…