World Wide Sourcing

The end of LTB reporting? Well, at least for you!

The end of LTB reporting? Well, at least for you!

TMS adopts automated LTB reporting in onDemand

It is our pleasure to announce to all our onDemand vendors that starting by mid of July you will not need to create and upload your LTB reports manually anymore when working with TMS. Our system will soon be capable of doing this automatically for you.

Once our new automated LTB feature is deployed on TMS, you will just need to check in your translated XLZ files and TMS will handle the report for you. This means for you, say your goodbye to:

 

  • Lost time spent on reading lengthy instructions
  • Efforts of installing and continuously updating LTB
  • Dealing with the search for the correct LTB configurations
  • Requests from our language team to re-run a report because it is faulty

 

This will all soon be the past. The future holds a refined process that will save us at Lionbridge as well as you as our valued vendor time through automation. The new process will roughly look like this:

 

  1. Check in your translated XLZ files without the self-created LTB report
  2. TMS will auto-generate the LTB report for you
  3. You will receive the Check_LTB_Report_and_Fix_Issues task along with the auto-generated LTB report
  4. You will still have to comment the LTB report, fix all valid issues in the XLZ file/s and deliver them along with the commented report
  5. Our language leads will assess your delivery and pass it on if all is fine

 

We hope that you are as excited about this new, timesaving feature as we are. If you have any questions, do not hesitate and simply contact us via support@lionbridge1.zendesk.com.

ZenDesk! The new channel to reach out to us

The new channel to reach out to us….

Questions, comments, feedback…? ZenDesk!

Dear vendors,

Please note that there is a new way to reach out to us in case of any questions, comments, feedback, etc… Instead of the old-fashioned direct alias mail to <onDemand24-7team@lionbridge.com>, we are now working with ZenDesk as ticketing system. Please use this channel in the future and understand that we will not be able to respond to any direct mail to our alias anymore.

To handle your questions in the fastest-possible way, please specify the reason why you are reaching out to us in your email’s subject line.

To submit a ticket, simply write an email to support@lionbridge1.zendesk.com

Why going with ZenDesk? Because your questions will be handled with…

-Faster response times

-Improved quality

-Better control

And what happens after I submit a ZenDesk ticket? The following…

 

  1. You will get a confirmation that your request was received.
  2. Our team will handle your ticket. The fact that it is a ticket will allow to pass it quickly to the right person to handle your questions or feedback.
  3. You will receive a response email from our team to which you can simply reply from your standard email program (“as always”).
  4. Eventually you will receive an email that will inform that the ticket has been resolved. If necessary, you can reply to this again to re-open your ticket.